Industries
Banking and financial services
For supervised institutions, outsourcing is a regulatory decision before it is a commercial one. A failed data protection review ends an engagement before pricing, and a well-documented transfer position wins it. We build both.
Regulatory context
The BaFin outsourcing regime with entry in the outsourcing register, audit and control rights and orderly exit arrangements. For ICT providers, additionally the digital operational resilience requirements with prescribed contractual terms and a register of information.
Language profile
German for customer and supervisory communication, English for internal systems, and depending on the portfolio Turkish or Russian for onboarding documentation whose review otherwise takes longer for lack of language capability.
A typical engagement
For a German direct bank we built a dedicated financial crime team in Warsaw with a contractual capacity band, intra-EU and so with no third-country transfer. The regulatory design, from the outsourcing register to the audit rights, was as substantial as the operational build. The subsequent supervisory review raised no findings on the outsourcing arrangement.
We deliver this service from our German-language hubs in Poland, Türkiye, Egypt and Uzbekistan at CEFR levels B1 to C2. Poland sits inside the European Economic Area, so no third-country transfer arises. Türkiye, Egypt and Uzbekistan are third countries, each secured through the EU Standard Contractual Clauses with a transfer impact assessment and documented supplementary measures. Exactly where delivery happens is agreed with you per engagement and set out in the open.
Sector metrics
- Onboarding turnaround time
- Quality pass rate on sampled files
- Peak absorbed without permanent hiring
Frequently asked questions
- Is the outsourcing compatible with the BaFin regime?
- Yes. We supply the documentation for your outsourcing register, agree audit and inspection rights, and align reporting to your supervisory obligations. The design is built to survive an audit.
- Does the data stay in the EEA?
- For supervision-sensitive functions we deliver from Poland, that is intra-EU with no third-country transfer. This is frequently the condition on which the risk function agrees.
- Does this cover DORA requirements?
- For ICT-related services we supply the prescribed contractual terms, the information for your register, participation in resilience testing and documented exit arrangements, ideally already at contracting.
Let us talk about what you need.
Tell us which function you want to outsource, in which languages and at what scale. You get a substantive answer rather than a brochure.
We answer every enquiry within six hours.