Services
Business process, IT and artificial intelligence, from one partner.
Three service pillars, delivered from Europe and beyond, GDPR compliant and at genuine depth. Choose a pillar or go straight to the service.
Business process outsourcing
Business process outsourcing
Running whole business processes across customer service, back office and finance, with defined governance and German-language reporting.
View serviceCustomer service
Inbound and outbound customer service across voice, email, chat and messaging, measured by German-speaking quality analysts.
View serviceMultilingual customer service
German-language customer service at genuine depth, plus more than thirty further languages from B1 to C2, delivered from Poland and Türkiye.
View serviceBack office
Data processing, document management, order administration and case handling integrated directly into your systems rather than file export.
View serviceFinance and accounting
Accounts payable and receivable, reconciliation, VAT and month-end close, with SAP and DATEV experience for the German market.
View serviceHR and payroll
Payroll and HR administration with jurisdiction-specific competence for Germany and Austria, not adapted from a single national practice.
View serviceKnowledge process outsourcing
Analytical and judgement-based processes that need subject understanding rather than throughput, from research to specialist review.
View serviceSales and lead generation
Appointment setting, inside sales and lead qualification in German, with clean handover into your CRM and honest pipeline hygiene.
View serviceTechnical support
First and second line technical support in German, with genuine diagnostic ability rather than script following and clean escalation to engineering.
View serviceContent moderation
Multilingual moderation and trust and safety with documented reasoning per decision and designed-in moderator wellbeing.
View serviceIT outsourcing
IT outsourcing
Managed services, service desk and dedicated teams working as an extension of your own IT rather than an external black box.
View serviceSoftware engineering
Production software across web, mobile and enterprise, in pods that stay with a codebase long enough to be accountable for it.
View serviceCloud and infrastructure
Cloud migration, DevOps, site reliability and infrastructure operations on AWS, Azure and Google Cloud, with documented exit capability.
View serviceCybersecurity
Continuous monitoring, vulnerability management and incident response, built for statutory reporting deadlines and German-language reporting.
View serviceData engineering
Data pipelines, warehousing and business intelligence with validation and duplicate detection at ingestion rather than reconciliation afterwards.
View serviceEnterprise applications
Implementation and support of ERP and CRM systems, with particular attention to SAP given the German installed base.
View serviceQuality engineering
Test automation and quality engineering that secures releases rather than slowing them, with regression coverage across the critical journeys.
View serviceAI delivery
Artificial intelligence
AI services from strategy to operation, ranked fifth of fifty worldwide, delivered rather than marketed.
View serviceAI strategy
Readiness assessment, use case definition and roadmapping that separate durable value from a demonstration effect.
View serviceData annotation
Annotation and labelling across text, image, audio and video, with German-language competence for compounds and formal register.
View serviceModel evaluation
Model output evaluation and preference data operations with an error taxonomy that yields an actionable signal rather than a score.
View serviceProcess automation
Intelligent document processing and automation in which every decision is explainable, logged and reversible.
View serviceAI agents
Conversational AI and agent development with human oversight built into the real workflow rather than into a document.
View serviceAI Act conformity
Support with risk classification, technical documentation, data governance and evidencing human oversight under the AI Act.
View serviceLet us talk about what you need.
Tell us which function you want to outsource, in which languages and at what scale. You get a substantive answer rather than a brochure.
We answer every enquiry within six hours.