Industries
Mechanical engineering and industry
German mechanical engineering is internationally active, chronically short of specialists and structurally underserved by providers built for enterprise procurement. A Mittelstand firm needing eleven people across German, English and Polish for order administration and technical support can neither buy that at a sensible price nor recruit it locally. That is squarely our task.
Regulatory context
GDPR for personal data, plus the supply chain due diligence obligations increasingly reaching into supplier relationships.
Services that apply
Language profile
German with a technical register for parts and specification queries, plus the languages of the sales and supply markets, frequently Czech, Polish and English.
A typical engagement
For a family-owned German machinery supplier we built a team in Bielsko-Biała, recruiting for technical aptitude alongside language, because customers were asking specification questions, not service questions. Through ERP integration, parts availability response time fell from multiple days to under ninety minutes. The works council was involved from the outset, the engagement structured as capacity addition with no job reductions.
We deliver this service from our German-language hubs in Poland, Türkiye, Egypt and Uzbekistan at CEFR levels B1 to C2. Poland sits inside the European Economic Area, so no third-country transfer arises. Türkiye, Egypt and Uzbekistan are third countries, each secured through the EU Standard Contractual Clauses with a transfer impact assessment and documented supplementary measures. Exactly where delivery happens is agreed with you per engagement and set out in the open.
Sector metrics
- Parts availability response time
- Order entry error rate
- Customer satisfaction on technical contact
Frequently asked questions
- Can the teams read parts diagrams?
- Yes. For technical accounts we recruit specialists with a technical or engineering background who are also strong German speakers, rather than the reverse. Someone who cannot read a parts diagram cannot help with specification questions.
- Is this a replacement for our own team?
- Usually not. Most Mittelstand engagements are capacity addition: your own team is released from routine into customer development. That also lets the engagement be structured cleanly for the works council.
Let us talk about what you need.
Tell us which function you want to outsource, in which languages and at what scale. You get a substantive answer rather than a brochure.
We answer every enquiry within six hours.